STEINWAY

Dear Rachel, ...... has shared the exciting news that you sold a new Model B over the weekend. This is tremendous news and I wanted to congratulate you on this outstanding event. Selling a Steinway piano of this value takes knowledge, professionalism, and most of all, the confidence of the potential customer in the representative. Obviously you scored on all of these point and more. Congratulations and thank you for bringing this sale to fruition. I really appreciate the effort. Best wishes, ..... [president, steinway & sons] [this was by far one of the best emails i have ever received in my entire life and i just felt i had to share]